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1.1 Core Services: We provide sales services for various handbag products (including finished handbags), covering the entire process from product consultation and order processing to production preparation, packaging and shipping, and after-sales support.

1.2 Additional Services: Based on customer needs, we can provide additional services such as product testing reports (e.g., EU CE certification documents), logistics tracking, and customs clearance assistance. Specific service content and fees will be separately agreed upon in writing by both parties.

1.3 Service Limitations: Our services are only available to clients who comply with relevant EU laws and regulations and our order requirements; we do not provide services that violate laws and regulations; we assume no responsibility for third-party collaborations (such as secondary sales channel services) arising from clients' own business needs.

2.1 Quality Commitment: All bags provided by us meet the following standards: ① Current national and industry quality standards; ② Relevant EU product safety and environmental protection standards (including but not limited to the RoHS directive restricting the use of hazardous substances, environmental protection requirements for textiles, etc.); ③ Specific requirements such as product specifications, materials, and processes clearly stipulated in the order.

2.2 Quality Inspection: All finished bags undergo inspection by our quality inspection department before leaving the factory to ensure that there are no structural defects, functional failures, or obvious appearance defects.

2.3 Quality Objections: If a customer finds quality problems with the product after receiving the goods (not caused by transportation), they must submit a quality objection application to us via our official email address within 7 working days, providing clear photos of the problematic product, order number, and test report (if any) as supporting materials. We will respond to your application within 3 business days. If the issue is verified to be a quality problem, we will provide return, exchange, or repair services according to your needs, with all related costs borne by us. If no objection is raised within the specified period, the product quality will be deemed to meet the agreement.

3.1 Order Confirmation: After you submit your order through our website or email, we will review it within 2 business days. The review will include checking product inventory and the completeness of receiving information. Upon approval, we will send an order confirmation email to your registered email address, and the order will be effective from the confirmation date. If the review fails, we will promptly inform you of the reason and assist in adjusting the order.

3.2 Payment Method: You must pay the corresponding amount within the agreed time according to the requirements in the order confirmation email (we support wire transfer, letter of credit, third-party payment platforms, etc., subject to the agreement between both parties). For regular orders, we will begin preparing the goods after full payment.

3.3 Order Modification and Cancellation: After an order takes effect, if the customer needs to change product specifications, quantity, or receiving information, they must notify us in writing via email before preparation/production begins. The changes will be implemented after our confirmation, and any additional costs incurred will be borne by the customer. If preparation/production has already begun, the customer will bear the incurred production costs and material losses for any changes or cancellations. For regular orders, if payment is not made on time without a reasonable explanation, we reserve the right to cancel the order.

4.1 Intellectual Property Ownership: We own all intellectual property rights to our brand's trademarks, designs, product drawings, etc., and must ensure that the customer possesses legal intellectual property rights or has obtained authorization. If this results in third-party intellectual property infringement claims, the customer will be held liable.

4.2 Intellectual Property Protection: Customers shall not use our trademarks, patents, designs, or other intellectual property rights for the production, sale, or promotion of products other than ours without authorization.

4.3 Confidentiality Obligation: Both parties shall keep confidential any trade secrets (including but not limited to product quotations, production processes, customer information, order data, etc.) learned during the cooperation process. Without the other party's written consent, neither party may disclose this information to any third party or use it for any purpose other than this cooperation. The confidentiality period is 3 years from the date of termination of the cooperation.

5.1 Logistics Guarantee: We will provide shipping and logistics services in accordance with the terms of the *GLOBAL GATEWAY TRADE LTD* (EU Transport Terms) to ensure the safe and timely delivery of goods. Customers can track the logistics status in real time using the tracking number provided by us.

5.2 After-Sales Response: If customers encounter any problems during the service process (such as order inquiries, logistics anomalies, product usage consultations, etc.), they can contact us through our official email or website customer service channels. We will provide an initial response within 2 business days, and solutions for complex issues will be provided within 5 business days.

5.3 Return and Exchange Restrictions: Except for product quality issues, regular finished bags without quality problems can only be returned within 7 calendar days of receipt (the product must be brand new, unused, and in its original packaging). Return shipping costs will be borne by the customer.

6.1 Information Accuracy: Customers must provide true, accurate, and complete information when placing an order (including delivery address, contact information, and required customs clearance documents). The customer shall bear all responsibility for any order delays, lost goods, or customs clearance obstructions caused by incorrect information.

6.2 Cooperation Obligation: Customers must provide the required customs clearance documents (such as EORI number, tax number, etc.) promptly as requested to avoid affecting service progress.

6.3 Compliant Use: After purchasing our products, customers must sell or use them in accordance with relevant EU laws and regulations. They must not use them for illegal purposes, nor alter product labeling or make false claims about product performance.

7.1 Breach of Contract by Our Party:
① If the products provided by our party do not meet the quality standards stipulated in this clause, in addition to bearing the after-sales responsibilities such as returns and exchanges, we shall also pay the customer a penalty of 5% of the total order amount;
② If our party fails to deliver the goods within the agreed time (except for force majeure or customer reasons), we shall bear the liability for breach of contract in accordance with the relevant provisions of the EU Carriage Terms;
③ If our party violates intellectual property rights or confidentiality obligations, we shall compensate the customer for all losses suffered as a result.

7.2 Breach of Contract by the Customer:
① If the customer fails to pay as agreed, a penalty of 0.5% of the unpaid amount shall be paid for each working day of delay. If the delay exceeds 15 working days, we have the right to terminate the service and claim compensation for losses;
② If the customer provides false information, violates intellectual property rights agreements, or fails to cooperate with necessary service procedures, resulting in losses to our party, the customer shall bear full liability for compensation;
③ If the customer refuses to accept the goods without justifiable reason, the customer shall bear the round-trip transportation costs and cargo storage costs.

In the event of force majeure events such as earthquakes, typhoons, war, strikes, pandemics, sudden changes in customs policies, or disruptions in raw material supply that prevent us from providing normal services, we will notify the customer via email within 48 hours of the occurrence of the force majeure event and provide relevant supporting documents. Both parties may negotiate to postpone services, modify orders, or terminate cooperation based on the severity of the force majeure event. We will not be liable for breach of contract.

For service issues caused by the customer's own operational errors (such as incorrect address entry, failure to check notification emails in a timely manner), third-party service failures (such as payment platform anomalies, carrier logistics delays), or temporary adjustments to EU laws and regulations, we will not be liable if we have fulfilled our reasonable obligations to remind and assist.

The signing, performance, and interpretation of these Terms shall be governed by relevant EU laws and regulations and the Incoterms 2020. Any dispute arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to bring suit in a court with jurisdiction in our location or submit it to an arbitration institution agreed upon by both parties in accordance with its arbitration rules.

10.1 Effectiveness and Updates: These Terms and Conditions shall become effective upon customer order confirmation and shall remain in effect until the completion of all services provided by both parties and the resolution of any related disputes (if any). We reserve the right to revise these Terms and Conditions in accordance with changes in EU regulations, business adjustments, etc. Revised Terms and Conditions will be published on our official website. Customers placing new orders after the publication of these Terms and Conditions shall be deemed to have accepted the revised content. Existing customers who have objections to the revised content may negotiate with us for resolution.

10.2 Supplementary Agreements: For matters not covered in these Terms and Conditions, both parties may enter into a supplementary agreement in writing (including email). The supplementary agreement shall have the same legal effect as these Terms and Conditions.

10.3 Notices and Delivery: All notices, confirmations, and other documents from both parties shall be delivered by email. Sending to the official email address provided by the other party shall be deemed as effective delivery.

GLOBAL GATEWAY TRADE LTD reserves the right of final interpretation of these Terms and Conditions.
Effective Date: From the date of publication