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1.1 Shipping Time: We will complete the preparation and shipment of goods within 5-7 business days after receiving full payment for the order (or a compliant payment voucher) and confirming the order information is correct.

1.2 Preparation Notification: Before shipment, we will send a preparation completion notification to the customer via email, informing them of the estimated shipment time and relevant transportation precautions. Customers must confirm receipt information (including recipient, address, contact information, and necessary customs information) within 2 business days of receiving notification. Failure to confirm within this period, resulting in shipping delays, will be the customer's responsibility.

1.3 Shipping Documents: After shipment, we will immediately send the tracking number and logistics tracking link to the customer via email. Customers can track the shipment status in real time using the tracking number.

2.1 Transportation Method: Based on the quantity of goods, destination, and transportation efficiency requirements, we will select a suitable transportation method (including but not limited to sea freight, air freight, land freight, or multimodal transport) and entrust a qualified carrier with EU transportation qualifications (such as DHL, DPD, PostNL, etc.) to execute the transportation service.

2.2 Transportation Time: The estimated transportation time from shipment from our warehouse to delivery to the designated address at the EU destination is 15-30 calendar days. This is the standard shipping cycle and does not include customs clearance time or delays caused by force majeure. If the shipping cycle is extended due to customer-caused reasons such as incorrect receiving information or the need for supplementary customs clearance documents, the customer shall bear the responsibility.

3.1 Customs Clearance Responsibility: We are responsible for providing the basic documents required for export (including commercial invoice, packing list, certificate of origin, etc.); the customer must cooperate by providing the necessary information required for EU customs clearance (such as the recipient's EORI number, tax number, etc.). If the customer is an individual recipient, they must provide their personal identification information for customs clearance as required.

3.2 Tax Liability: Unless otherwise agreed in writing by both parties (such as explicitly using DDP terms), the customer shall bear all customs duties, value-added tax (VAT), and other related taxes and fees required for importing goods into the EU. The customer must pay the relevant taxes and fees in a timely manner according to customs notification. If the goods are detained, returned, or late payment fees are incurred due to failure to pay taxes on time, the customer shall bear the responsibility and related costs.

3.3 Customs Clearance Delays: Neither party shall be liable for breach of contract in the event of customs clearance delays caused by reasons beyond their control, such as the inherent characteristics of the goods, customs inspection, or policy adjustments. We will make every effort to assist the client in communicating with the carrier and customs, and provide necessary documentation support.

4.1 Packaging Standards: We will package the goods according to international transport packaging standards and the characteristics of the bags, using shockproof, moisture-proof, and damage-resistant packaging materials (such as bubble wrap, cartons, and pearl cotton) to ensure that the goods are not reasonably damaged during transportation. The packaging materials comply with EU environmental protection requirements and do not contain hazardous substances.

4.2 Cargo Insurance: We default to purchasing basic transport insurance, which covers basic risks such as loss and damage during cargo transportation, with an insured amount of 110% of the declared value of the goods. If the client requires higher insured amounts or more comprehensive insurance coverage (such as including all-risk insurance), this must be requested when placing the order, and the additional insurance cost will be borne by the client.

4.3 Claims Process: In the event of loss or damage to goods during transportation, the customer must submit a claim application to our official email address within 48 hours of receiving the goods, providing clear photos of the damaged goods, the tracking number, receipt, and other relevant supporting documents. We will assist the customer in processing the claim with the carrier and insurance company. The final claim result is subject to the insurance company's verification.

5.1 Delivery Location: The goods will be delivered to the designated address within the EU confirmed by the customer in the order (a detailed and valid delivery address, including street, house number, postal code, etc.). If the customer needs to change the delivery address, they must notify us in writing via email before the goods are shipped. Any additional costs incurred due to the address change will be borne by the customer. If the address is changed after the goods have been shipped, we will make every effort to assist in coordination, but success is not guaranteed, and the customer will bear any risks and costs arising therefrom.

5.2 Acceptance Requirements: Upon signing for the goods, the customer (or their designated recipient) should immediately check whether the outer packaging of the goods is intact and whether the quantity of goods matches the order. If any damage to the outer packaging, shortage of goods, or obvious damage is found, it must be immediately noted on the carrier's receipt, and relevant photos must be taken as evidence. We must also notify us via our official email address within 24 hours. If the customer signs for the goods without objection, it will be considered that the outer packaging and quantity are correct.

5.3 Quality Objections: If the customer discovers quality problems with the goods after signing for them (not caused by transportation), they must submit a quality objection application and relevant supporting documents to us via our official email address within 7 working days of receiving the goods. We will handle it according to the product quality assurance terms. Failure to raise an objection within the time limit will be considered as acceptance of the goods' quality as agreed.

6.1 Breach of Contract by Our Party: If we fail to ship the goods within the agreed 5-7 working days (excluding force majeure or customer reasons), we shall pay the customer a penalty of 0.5% of the total order amount for each working day of delay (the total penalty shall not exceed 10% of the total order amount); if the transportation period exceeds 30 calendar days due to our reasons and there is no reasonable explanation, the customer has the right to request a reduction in shipping costs or apply for a return (the round-trip shipping costs incurred for the return shall be borne by us).

6.2 Breach of Contract by the Customer: If the customer fails to provide customs clearance documents, receiving information, or pay relevant taxes and fees as agreed, resulting in delayed shipment, transportation delay, or return of goods, the customer shall bear the additional costs incurred (such as demurrage fees, return shipping fees, etc.), and we shall have the right to extend the delivery time accordingly; if the customer refuses to accept the goods without a justifiable reason, the customer shall bear the round-trip transportation costs and related losses.

Neither party shall be liable for breach of contract in the event of failure to deliver on time, transportation delays, or loss of goods due to force majeure events such as earthquakes, typhoons, rainstorms, war, strikes, sudden changes in customs policies, or pandemics. The party encountering force majeure shall notify the other party by email within 48 hours of the event and provide relevant supporting documents. Both parties shall, based on the impact of the force majeure event, negotiate and decide whether to terminate the contract, postpone performance, or take other remedial measures.

The signing, performance, and interpretation of these Terms shall be governed by relevant EU laws and regulations and the Incoterms 2020. Any dispute arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to bring suit in a court with jurisdiction in the location of either party, or submit the dispute to an arbitration institution agreed upon by both parties in accordance with its arbitration rules.

9.1 These Terms of Transport shall take effect from the date the customer places the order and confirms acceptance, and shall remain valid until the goods are delivered and any related disputes (if any) are resolved.

9.2 We reserve the right to revise these Terms and Conditions in accordance with EU transport policies, customs regulations, and market conditions. The revised terms and conditions will be published on our official website (ggtytrade.com). Customers placing new orders after the publication of these terms and conditions will be deemed to have accepted the revised terms and conditions. Existing customers who have objections to the revisions may negotiate with us.

9.3 Matters not covered in these Terms and Conditions may be separately agreed upon by both parties in writing (including email). Such supplementary agreements shall have the same legal effect as these Terms and Conditions.

GLOBAL GATEWAY TRADE LTD reserves the right of final interpretation of these Terms and Conditions.
Effective Date: From the date of publication